Privacy Policy

Last updated: Oct 1, 2026

This policy explains how Appliance For You Ltd collects, uses and protects your personal information when you visit www.applianceforyou.com, contact us, book a repair or buy from our store. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Appliance For You Ltd (formerly trading as Deal Domestics) is the data controller for the personal information described here. We sell new domestic appliances and spare parts, and repair appliances in Deal and the surrounding area of Kent.

Company: Appliance For You Ltd, registered in England and Wales, company number 11312075
Registered office: 9-11Queen Street, Deal, Kent, CT14 6ET
Email: info.appliancesforyou@gmail.com
Phone: 01304 368170

2. Information we collect

We collect only what we need to answer your enquiry, carry out a repair or complete a sale.

Contact details: name, phone number, email address and postal address you give us by phone, email, our website contact form or in store.
Repair booking details: your address, the appliance make, model and fault, appointment times, access notes, and photos you choose to send.
Purchase and payment details: items bought, delivery and installation details, and invoices. Card payments are handled by our payment provider; we do not store full card numbers.
Communications: messages, emails and notes of calls with you.
Website and device data: IP address, browser type, pages viewed, how you reached our site (for example, from a Google ad) and approximate location, collected through cookies and similar technologies (see section 4).

We do not knowingly collect information from children under 13, and we do not ask for special category data such as health information.

3. How we use your information

UK GDPR requires a lawful basis for each use. Ours are set out below.

Purpose

Lawful basis

Booking, carrying out and following up repairs

Contract

Selling, delivering and installing appliances and parts

Contract

Answering enquiries and quotes

Contract (steps before a contract) or legitimate interests

Keeping invoices and accounting records

Legal obligation

Handling warranty claims, complaints and product safety recalls

Legal obligation and legitimate interests

Running, securing and improving our website

Legitimate interests

Measuring and improving our advertising, including Google Ads

Consent (via cookies)

Sending marketing emails or texts about offers

Consent; you can opt out at any time

We never sell your personal information.

4. Cookies and advertising

Our website uses cookies. Essential cookies keep the site working and are set automatically; all others are set only if you accept them in our cookie banner.

Type

Example

Purpose

Essential

Wix platform cookies

Security, page loading and remembering your cookie choice

Analytics

Google Analytics, Wix Analytics

Counting visits and seeing which pages are useful

Advertising

Google Ads conversion tracking and remarketing

Measuring whether our ads lead to calls or visits, and showing our ads to people who visited our site

You can change your choice at any time through the cookie settings link at the bottom of our website, or by clearing cookies in your browser. You can manage Google ad personalisation at adssettings.google.com.

5. Who we share it with

We share your information only where needed, and our service providers may use it only on our instructions.

Website hosting: Wix.com, which hosts our website and contact forms.
Email and business tools: Google (Gmail, Google Workspace) and our accounting software provider.
Advertising and analytics: Google (Google Ads, Google Analytics), where you have consented to cookies.
Payments: our card payment provider, to process payments.
Manufacturers, suppliers and delivery partners: to order parts, deliver appliances and handle warranty claims.
Professional advisers and authorities: our accountants, insurers and lawyers, and HMRC, police or regulators where the law requires.

Some providers, such as Wix and Google, may store data outside the UK, including in the USA. Where they do, we rely on UK adequacy regulations or approved safeguards such as the International Data Transfer Addendum to standard contractual clauses.

6. How long we keep it and how we protect it

Information

How long we keep it

Invoices, sales and repair records

6 years after the end of the financial year (HMRC requirement)

Enquiries that do not lead to a booking or sale

Up to 12 months

Marketing preferences

Until you unsubscribe, then a suppression record so we don't contact you again

Cookie and analytics data

As set out in the cookie banner, usually up to 26 months

We protect your information with password-protected accounts, two-step verification on key systems, secure (HTTPS) connections on our website and limited staff access. No system is completely secure, but we will tell you and the ICO about a serious data breach where the law requires.

7. Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to restrict or stop using your information
object to our use of it based on legitimate interests, and to direct marketing at any time
ask for your information in a portable format
withdraw consent at any time, without affecting earlier use

To use any of these rights, email info.appliancesforyou@gmail.com or call [PHONE NUMBER]. There is no charge, and we will reply within one month.

8. Complaints

Please contact us first so we can try to put things right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.